Bookings & Travel

Can bookings be modified?

Yes, bookings can be modified according to the terms and conditions of the airlines and hotels. Additional fees may apply.

Can I change the flight date?

You must contact us at least 48 hours before the flight time to check availability. Additional fees may apply.

Will I be compensated if my flight schedule changes or is canceled?

All changes or cancellations are the responsibility of the airline. “Golden Eagle Holidays” bears no liability or compensation obligations.

When will I receive my tickets and booking confirmations?

Booking documents are delivered no later than 48 hours before travel.

🗺️ Tours

What is a “Free Day”?

A day without tours, driver, or car – free for personal exploration or hotel relaxation.

Can I change tours during the trip?

Yes, subject to availability. Additional fees may apply.

How long are the daily tours?

Tours typically last 6 to 8 hours per day.

Do tours include entrance tickets to attractions?

No, tours only include transportation. Entrance tickets are paid by the traveler.

Can tour days be swapped?

Yes, depending on availability. Fees may apply.

 Hotels

Check-in & Check-out Times:

• Check-in: Between 2:00 PM and 3:00 PM

• Check-out: Between 12:00 PM and 1:00 PM

• Some hotels may charge a city tax, payable directly by the guest.

• Some hotels may require a refundable deposit, paid directly by the guest and refunded to their account.

Notes:

• Views, bed types, connecting rooms, and cribs are subject to availability.

• Triple or quad rooms may include rollaway beds or sofas.

• Children under 5 years old may not be included in the reservation. An extra bed must be requested directly from the hotel and may incur a fee.

🛂 Visas & Travel Documents

Can you issue visas?

Yes, for some countries and nationalities, with additional fees. If not possible, we provide guidance.

What is the required passport validity?

Passports must be valid for more than 6 months from the return date.

What about residence permit validity (for residents)?

Both passport and residence permit must be valid for over 6 months. Some nationalities/countries may require a validity of 1 year from the return date.

Can I get a refund if I’m denied travel?

No, bookings are non-refundable and non-modifiable. The company holds no responsibility.

💺 Flights & Seating

Can I add baggage, select seats, or request meals?

Yes, by contacting us at least 48 hours before the flight. Additional charges may apply.

Who can’t book emergency exit seats?

You cannot book these seats if you:

• Are under 16 years old

• Travel with an infant

• Have hearing/vision impairments or mobility issues

• Do not understand English

• Are pregnant or accompanying someone who needs help during emergencies

📱 Extra Services

Do you provide a SIM card?

Most bookings do not include a SIM card, but we can coordinate purchase through customer service.

Can I change the driver?

Yes, by coordinating with customer service and depending on availability.

Can you arrange a special occasion?

Absolutely! We can organize birthdays, weddings, sports events, concerts, etc., for an additional fee.

💸 Financial Information

What currencies are used while traveling?

• European destinations: Euro (€)

• Other destinations: US Dollar ($)

You can coordinate with customer service to exchange currency at a local exchange center in your destination country.

📞 Support & Contact

Do you have a support team?

Yes! We’re with you before, during, and after your trip.

Terms and Conditions

Are bookings refundable?

All bookings are strictly non-refundable (subject to terms and conditions).

Can I get a refund for the deposit if I decide to cancel the reservation?

please note that the deposit paid is used to secure the reservation and is non-refundable in case of cancellation. This policy helps ensure the seriousness of the booking and the availability of the requested service.

All products & services detailed in Golden Eagle Travel website or quoted by email or WhatsApp and sold to our esteemed clients are bound to stipulated terms and conditions and the same shall govern the contract between the company- Golden Eagle Travel and its Clients. The booking with Golden Eagle Travel is made:

Golden Eagle Travel shall decide the prices of the respective tours from time to time and the relevant price list will be furnished on online and offline tools for references.

To ensure the confirmation of all Tour Package inclusions (such as air tickets, hotels, etc.), strict adherence to the stated payment policy is essential. Failure to comply with this policy will result in the forfeiture of any initial payments made. The initial payment acts as confirmation of the package and enables us to secure the hotel and flight tickets.

Delaying full or partial payment might result in booking cancellation or a delayed penalty of 50AED/day.

Early check in, late check out, connecting rooms and bedding type are special requests subject to hotel availability and cannot be guaranteed from our side.

Clients wishing to cancel must inform Golden Eagle Travel and Tourism LLC in writing signed by the lead passenger on the booking form.

Cancellation will take effect on the date the cancellation request is received by Golden Eagle Travel and Tourism LLC and the following general cancellation charges will apply. Unless the policy of the actual booking has higher charges than the cancelation policy of the actual booking will be applicable.

In case of cancellation request from 61 days or more before departure: A 20% cancellation fee of the total booking amount will apply

In case of cancellation request from 25 to 60 days before departure: A 50% cancellation fee of the total booking amount will apply.

In case of cancellation request from 0 to 24 days before departure: A 100% cancellation fee of the total booking amount will apply.

Pick up time of tours and final departure will be accurately determined by a guide or company representative.

All confirmed bookings are non-refundable (Flight, Hotels, car rental, transfers & ground services).

In case of unavailability of mentioned hotels, alternate accommodation will be arranged in a similar category.

Missed or delayed flights can lead to changes in itinerary and at the client’s expense should the case arise.

Sequences of sightseeing tours could be changed according to the guide’s vision.

The client is fully responsible for making sure he has all required documents and visas for travel

Responsibility:

It is understood that we act as agents only for all services covered hereby. Further, we shall not be responsible for any visa-related issue, PCR-related issue, loss injury or damage, resulting from acts of God, dangers, fire, breakdown of machinery, equipment or vehicles, the act of government authority, wars, civil disturbances riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra.